What is ServiceNow?

ServiceNow Application ECO systems

Versions of ServiceNow

Who can learn ServiceNow

Career Roles in ServiceNow

Creating a Personal Developer Instance.

Logging Personal Developer Instance 

User Administration

Plugins

What are update sets?

Creation of Update Set

Difference & Batching of Update Set

How to Import & Export an Update set

What is an application?

Types of Application & Scope

Create an application

What is the table & creation

Modules & Menus, Fields, Reference Qualifier,

Dictionary Override & Schema maps

List actions, Breadcrumbs, Filters, and Search, List Layout Configuration & List Context menu

Difference between list and form, Configure list controls, What is a record & Views

What is form, Form Configuration, & Field Types

Working with sections, Working formatters, & Form context menu

Related lists, Views and View Rules

What is UI Policy

Creating UI Policy

What is a Data Policy & Creation of Data Policy

Difference between data policy and UI Policy, Convert Data Policy into UI Policy

What are Client Scripts?

Use g_form object to interact with form fields and modify their behavior

Use g_user object to interact with form fields and modify their behavior

Creation of Client Script

Glide Record, Glide Aggregate

Server and client-side scripting

Glide system API

What is the script include?

Creating and configuring scripts include

What is a business rule?

Creation of Business Rule

g_scratchpad variable & How to call script includes in the BR

What is an UI Action?

Creating and configuring UI actions & UI Actions in Forms and Lists

What is an SLA 

Creation of SLA

What is an ACL

ACL evaluation

Creating and Configuring ACL

What is an import set?

Data Sources

Transform Maps

How to Create Import Sets

What are Notifications?

How to create notifications

How to trigger email using an event/flow designer/workflow & Email Scripts

What is an service catalog?

How to create a service catalog & How to create variables and variable sets

Reference qualifier

User Criteria

Catalog UI Policies and Catalog client scripts

What is a record producer & Creation of record producer

What is an order guide & Creation of order guide

Purpose of a flow designer

How to create a flow

What is Sub-flow and Creation

What is action and Creation

How to create a workflow & Different activities in the workflow 

What are Scheduled Jobs?

Creation of Scheduled Jobs

Purpose of Reports and Dashboards

How to create a report, How to share reports & Schedule reports

Creation of dashboard, How to add roles to the dashboard & How to add reports to the dashboard

Incident Management life cycle

Problem Management life cycle

Change Management life cycle

Knowledge Management life cycle

Integration Introduction

Rest Integration

API Integration (Table API, Import Set API)

Inbound and outbound integration

Rested Script API