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ServiceNow Admin & Development

Curriculum

27 Sections
83 Lessons
12 Weeks

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ServiceNow Introduction
5
- 1.1
  What is ServiceNow?
- 1.2
  ServiceNow Application ECO systems
- 1.3
  Versions of ServiceNow
- 1.4
  Who can learn ServiceNow
- 1.5
  Career Roles in ServiceNow
Creating Personal Developer Instance.
2
- 2.1
  Creating a Personal Developer Instance.
- 2.2
  Logging Personal Developer Instance
User Administration
1
- 3.1
  User Administration
Plugins
1
- 4.1
  Plugins
Update Sets
4
- 5.1
  What are update sets?
- 5.2
  Creation of Update Set
- 5.3
  Difference & Batching of Update Set
- 5.4
  How to Import & Export an Update set
Applications
3
- 6.1
  What is an application?
- 6.2
  Types of Application & Scope
- 6.3
  Create an application
Tables
3
- 7.1
  What is the table & creation
- 7.2
  Modules & Menus, Fields, Reference Qualifier,
- 7.3
  Dictionary Override & Schema maps
Lists
2
- 8.1
  List actions, Breadcrumbs, Filters, and Search, List Layout Configuration & List Context menu
- 8.2
  Difference between list and form, Configure list controls, What is a record & Views
Forms
3
- 9.1
  What is form, Form Configuration, & Field Types
- 9.2
  Working with sections, Working formatters, & Form context menu
- 9.3
  Related lists, Views and View Rules
UI Policies
2
- 10.1
  What is UI Policy
- 10.2
  Creating UI Policy
Data Policies
2
- 11.1
  What is a Data Policy & Creation of Data Policy
- 11.2
  Difference between data policy and UI Policy, Convert Data Policy into UI Policy
Client Scripts
4
- 12.1
  What are Client Scripts?
- 12.2
  Use g_form object to interact with form fields and modify their behavior
- 12.3
  Use g_user object to interact with form fields and modify their behavior
- 12.4
  Creation of Client Script
JavaScript
3
- 13.1
  Glide Record, Glide Aggregate
- 13.2
  Server and client-side scripting
- 13.3
  Glide system API
Script Includes
2
- 14.1
  What is the script include?
- 14.2
  Creating and configuring scripts include
Business Rules
3
- 15.1
  What is a business rule?
- 15.2
  Creation of Business Rule
- 15.3
  g_scratchpad variable & How to call script includes in the BR
UI Actions
2
- 16.1
  What is an UI Action?
- 16.2
  Creating and configuring UI actions & UI Actions in Forms and Lists
SLA Definitions
2
- 17.1
  What is an SLA
- 17.2
  Creation of SLA
ACLs
3
- 18.1
  What is an ACL
- 18.2
  ACL evaluation
- 18.3
  Creating and Configuring ACL
Import Sets
4
- 19.1
  What is an import set?
- 19.2
  Data Sources
- 19.3
  Transform Maps
- 19.4
  How to Create Import Sets
Email Notifications
3
- 20.1
  What are Notifications?
- 20.2
  How to create notifications
- 20.3
  How to trigger email using an event/flow designer/workflow & Email Scripts
Service Catalog / Record Producer / Order Guide
7
- 21.1
  What is an service catalog?
- 21.2
  How to create a service catalog & How to create variables and variable sets
- 21.3
  Reference qualifier
- 21.4
  User Criteria
- 21.5
  Catalog UI Policies and Catalog client scripts
- 21.6
  What is a record producer & Creation of record producer
- 21.7
  What is an order guide & Creation of order guide
Flow Designer / Workflow
5
- 22.1
  Purpose of a flow designer
- 22.2
  How to create a flow
- 22.3
  What is Sub-flow and Creation
- 22.4
  What is action and Creation
- 22.5
  How to create a workflow & Different activities in the workflow
Scheduled Jobs
2
- 23.1
  What are Scheduled Jobs?
- 23.2
  Creation of Scheduled Jobs
Reporting Dashboard
3
- 24.1
  Purpose of Reports and Dashboards
- 24.2
  How to create a report, How to share reports & Schedule reports
- 24.3
  Creation of dashboard, How to add roles to the dashboard & How to add reports to the dashboard
ITSM Core
4
- 25.1
  Incident Management life cycle
- 25.2
  Problem Management life cycle
- 25.3
  Change Management life cycle
- 25.4
  Knowledge Management life cycle
Integrations
5
- 26.1
  Integration Introduction
- 26.2
  Rest Integration
- 26.3
  API Integration (Table API, Import Set API)
- 26.4
  Inbound and outbound integration
- 26.5
  Rested Script API
Best Practices
3
- 27.1
  Background Scripts
- 27.2
  Fix Scripts
- 27.3
  Coding best practices

Who can learn ServiceNow

Who can learn ServiceNow

Anyone can learn servicenow there is no prerequisite to becoming a servicenow developer. However companies definitely demand for computer science or information technology and any other degree.
To start as a servicenow developer you should get basic knowledge of the platform. What is servicenow..? and what technologies..?. Once you understand how basic administration is done. you can focus on development and scripting that scripting will do java scripting .

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Versions of ServiceNow

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